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Let’s start with what comes first in this crisis and that is to take care of your people. Your loved ones, your friends, your neighbours, and definitely also your employees. After all, your employees and loyal customers are the ones who are able to see your business through these difficult and extraordinary times.

Never let a good crisis go to waste

As much as this is a very difficult time for business, a crisis like this can also be an accelerator for much-needed change, innovation and creativity. If you are not in the essential services sector then the most likely business is slow now. This causes anxiety but could provide an excellent time to reflect your own branding and evaluation of your brand identity, your communication strategy or logistics process. Through COVID-19 you have become more aware of possible cracks in your business plan, especially when it comes to online communication.

Many people globally are in lockdown and shops other than those for essential goods have closed. The Internet has become our main lifeline with the rest of the world. Until now, the progress towards online had been steady but relatively slow due to several issues such as the fear of the unknown, the risk of failure and having many other competing priorities to deal with. This crisis is definitely proving to be an accelerator when it comes to businesses becoming more present and active online. Like never before people now totally rely on online services for fitness sessions, grocery shopping, schooling, meeting with friends and much more.

Reflect your own branding and start selling online

Amidst worrying, trying to stay afloat and taking care of those around you, you should take this opportunity to carve out time to think about what the future will look like. How will customers and employees be changed by this crisis, what will your company need to do to meet their new needs and how can you ensure that it will be easier for your business to get through the next crisis. Take time to reflect your own branding and evaluate your brand strategy and brand identity to ensure you emerge strong and ahead of the competition when this crisis is over. Evaluate your website and ask yourself if it will still meet the demands of your customers when we come out on the other end. Create that app or online store that has always been in the back of your mind. You now know what an asset they can be when times are tough! Work out a digital marketing strategy or campaign to launch when people are earning and spending again and life gets back to ‘normal’.

WECREATE is here to help you with this and to plan for a healthy comeback into a post-COVID world. Working on making changes to become more resilient will benefit your business in the long run. We like to quote Rahm Emanuel (advisor to President Obama and later mayor of Chicago): ‘Never let a good crisis go to waste’!

We are doing business as usual – please don’t hesitate to call:

WECREATE – +852 2555 7220


Arthur is the motive behind advertising agency WECREATE. Founder, and since 2004 responsible for strategy, concept and design in the role of Creative Director.